Last Updated: 12 October 2026
V-Quest Limited, trading as nezo ("we", "us", or "our") respects the privacy of our users ("user" or "you"). This privacy policy outlines how we make use of the information you submit to us.
This privacy statement is subject to change at any time and for any reason. The "Last Updated" date above will be updated when changes are made. You waive your right to explicit notice of each change or modification, and any changes or modifications take effect immediately upon posting the revised Privacy Policy on the site.
Please check this page frequently to review the most recent terms of our privacy policy in order to safeguard your interests. By continuing to use the site after the date that a revised Privacy Policy is posted, you will be deemed to have received notice of, to be subject to, and to have accepted the changes therein.
We may gather information about you in a variety of ways, including when you download or purchase a product, or when you take part in certain site-related activities.
We and a third party (Google Analytics) collect information such as:
This helps measure content popularity and analyse technical issues with the service, website and content. We use data received from Google Analytics solely to enhance our services. Google Analytics and our website technology collect the anonymised data described above (not your name or other direct identifiers). Google may set a persistent cookie to recognise you as a distinct user. Please see Google's terms and privacy policy for how Google may use and disclose analytics data.
We may receive your personal data from Paddle as part of purchase and onboarding (for example, name, email, purchase date, plan type, country of billing). When we do, we treat that data as described in this policy. Paddle acts as data controller in respect of payment and billing data and remains subject to its own Privacy Policy. You can review this at https://www.paddle.com/legal/privacy.
We act as the data controller (or joint controller) for the data we collect or receive directly. We only use your data for the purposes described in this policy (e.g., delivering the service, customer support, improvement, analytics) and only share it with third parties (such as hosting providers or support tools) under appropriate contractual safeguards.
You agree that these third-party suppliers may collect and use information in connection with your use of the site. We advise you to review their privacy statements. We don't give these vendors your payment card details. If you do not want information gathered and used by tracking technology, you can visit the Network Advertising Initiative Opt-Out Tool or the Digital Advertising Alliance Opt-Out Tool.
We process personal data on the lawful bases of contractual necessity (to deliver the service you purchase), legitimate interests (to maintain and improve our services), and, where applicable, consent (for marketing communications).
We store and process your data in Australia. Our servers, databases and file storage are located there, and that is where your account and your project content are held. The application's own program files are served from Singapore; your content is not stored there.
Some of the third parties described in this policy operate elsewhere, so information shared with them for the purposes described above is processed outside Australia, including in the United States, the United Kingdom and the European Union. Where you are in the United Kingdom or the European Union, transfers out of your region are made under appropriate safeguards, such as standard contractual clauses or an equivalent mechanism.
When you purchase from our site, we collect personal information (name, email address, postal address, phone number) and transaction information. We keep transactional records in our databases but do not store card or payment account details. Our payment processor, Paddle, may store certain financial information (such as card details). Please review Paddle's privacy policy for details.
When you download any program, you provide your name and email address, which we record. We also record your newsletter preferences. In addition to the data described above, we may record:
We store only the information you willingly submit via the form, to fulfil your request.
Separately from the website, the Nezo application and its CAD add-ins process the content you create and upload in order to provide the service. This content is yours; we process it to operate the application for you, and for no other purpose. It includes:
We collect this information directly from you as you use the application: when you upload or import a file, when you connect another service to Nezo, and as a by-product of the application running. We do not buy it from anyone, and we do not use your project content to advertise to you.
Some features use artificial intelligence, for example reading a drawing to suggest measurements or sheet names, searching materials in plain language, comparing drawing revisions, and building or amending a model from a description. When you use one of these features, the content it needs is sent to our AI provider so that the result can be returned to you. Depending on the feature, that content may include the text and images of a drawing page, model or workbook content, and the instructions you type.
These requests are sent through our own servers rather than from your device, so our provider receives the content of the request and not your sign-in credentials. Our AI provider is Anthropic, and it is the only one we send this content to. Anthropic processes it on our instructions in order to return a result, under terms that do not permit it to be used to train their models, and may hold it briefly in a short-lived cache so that a follow-up request is faster. AI features are used at your choice; if you do not use them, no project content is sent for this purpose.
Where the in-app assistant needs current information, it can run a web search. The search terms are formed from your conversation and are sent out to the public internet by our AI provider on our behalf, and the results are shown to you with their sources. Do not put confidential information in a request you ask the assistant to research.
We keep a record of AI usage for each account (which feature was used, by whom, and how much processing it consumed) so that we can apply your plan's allowance and support you. That record holds usage figures only; it does not store what you asked or what was returned.
You may choose to connect Nezo to another service you already use, currently Microsoft OneDrive or SharePoint, and Autodesk. If you do, we access only what is needed to perform the action you asked for, such as listing and opening the drawings you select, and we hold the authorisation for that connection until you disconnect it or it expires. Where you link a drawing rather than upload it, the file stays with your provider and we keep only the reference. We do not use a connected account for any other purpose, and disconnecting it stops our access.
Importing a Revit model sends that file to Autodesk's own cloud service for conversion, and converting a DWG drawing sends it to our conversion provider, CloudConvert, which retrieves it on a short-lived link and returns the converted file. Both act on our instructions for that conversion only.
The project location feature sends the address you enter, and the resulting coordinates, to Google Maps so the project can be placed and a map shown; no other project information is sent with it.
Accurate information enables us to provide you with a seamless, effective, and customised experience. Specifically, we may use information collected about you via the site to:
Except in the circumstances listed below, we will not transmit or disclose your personal information to third parties:
Our website may contain links to third-party websites. Our privacy policy applies only to our website; if you click a link to a third party, you should read their privacy policy.
To make the application better for everyone, we learn from patterns in how our customers map and build, for example that a quantity described a certain way is usually matched to a certain kind of material. What is retained for this purpose is de-identified before it leaves our systems: it records the general pattern and never your drawings, your project name, address or client, your private material library, or anything identifying your account. Your project content itself is never shared with another customer.
Where we engage a third party to process personal data on our behalf, we require it by written agreement to protect that data to at least the standard set out in this policy: to process it only on our instructions and only for the purposes we specify, not to use it for its own purposes, to keep it confidential and appropriately secure, to engage its own sub-processors only under equivalent obligations, and to delete or return it when our agreement ends. We assess each provider before engaging it and remain responsible to you for the data it handles on our behalf.
The providers we rely on to run the service are:
One third party is not a processor and is named here so the distinction is clear:Paddle is our Merchant of Record and an independent data controller for payment and billing data, as described under "Payments, Invoices and Merchant of Record" below. Paddle determines its own purposes for that data and is governed by its own privacy policy rather than by this one. Services that you choose to connect, such as Microsoft OneDrive or SharePoint and Autodesk, likewise remain governed by your own agreement with those providers; we act only within the access you grant.
Where a user's access to the Services is funded by a third-party programme (including government or public-sector funding bodies), we may share anonymised or aggregated usage, participation and outcome data with that funding body for the purposes of programme administration, audit, reporting, and impact evaluation.
This does not include disclosure of personal data, confidential project data, design files, or commercially sensitive information unless required by law.
We use administrative, technical, and physical security measures to protect your personal information. V-Quest Limited stores your information on Google Cloud. Google's terms and privacy policy limit how Google may use and disclose data. Please refer to Google Cloud's privacy policy.
No security mechanism is flawless or impenetrable, and no means of data transmission can be guaranteed against interception or misuse. Information shared online may be intercepted and used inappropriately by third parties. If you submit personal information, we cannot guarantee absolute security.
It is your duty to keep your licence activation code secure. Emails and other communications you send to us are not encrypted; please avoid sending confidential information through these channels.
We use commercially reasonable efforts to keep your personal information current. Please notify us promptly if your personal circumstances change so we can update our records.
V-Quest Limited wants to ensure you are aware of your data protection rights. Each user has the right to:
Because your purchase is processed via Paddle, you may have rights both regarding data held by us and data held by Paddle. To exercise rights related to data we hold, contact us at info@nezo-app.com. For data within Paddle's payment/billing systems (e.g., full billing address, card transaction records, tax invoice details), please refer to Paddle's Privacy Policy and contact Paddle if needed.
We will respond to your request regarding data we hold without undue delay, typically within 30 days, unless otherwise required by law. You may also lodge a complaint with the Information Commissioner's Office.
You may review or modify licence information at any time, or cancel your licence by contacting us using the details below. If you ask us to end your licence, we will deactivate it and, where possible, delete or anonymise your personal data. Some information may be retained to prevent fraud, address issues, assist investigations, enforce our Terms of Use, and/or satisfy legal requirements.
If you no longer wish to receive correspondence or marketing emails, you may opt out by:
We retain your information for as long as is required for the purposes for which it was collected and for other authorised purposes, including legal, regulatory, and legitimate business purposes. When no longer required, we securely delete or permanently anonymise your personal information. We continuously review our retention schedules.
Payment-related information handled by Paddle is retained in accordance with Paddle's legal obligations and retention schedule; we do not control or shorten that retention period.
We use Paddle.com Market Limited ("Paddle") as our Merchant of Record for all transactions. When you purchase our service, you contract directly with Paddle. Paddle issues invoices, processes payments (including tax/VAT/GST/HST compliance), and manages relevant billing and payment data.
We receive from Paddle only the information necessary to: (i) provide the service, (ii) support your account, and (iii) fulfil contractual obligations to you. We do not collect or store your full payment card details or tax-compliance data handled by Paddle. For questions about payment processing, invoices or refunds, you may contact Paddle first, or contact us and we will liaise with Paddle as appropriate.
If you have any questions about this policy, the information we hold about you, or how to exercise your data protection rights, please contact us: